FAQs

HOW LONG DOES THIS PROMOTION RUN FOR AND WHEN DO I NEED TO GET MY CLAIM IN BY?

The promotion is based on purchases made between the 1st August – 31st August 2021. Final claims need to be submitted by AEDST 11:59pm, 30th September 2021.

HOW DO I CLAIM MY ACTIVE DIGITAL GIFT CARD?

Visit the Claim Page and input all requested details, upload a scanned copy of your purchase receipt and submit the fully completed online claim form. You will be contacted by one of our team members who will advise on the status of your submission when available.

HOW DOES AN ACTIVE DIGITAL GIFT CARD WORK?

If your claim is successful you will receive an email with your digital gift card within 10 business days of the valid email. Then follow the below steps to activate your card:

  1. Click on the Get Your Card button
  2. Select how you’d like to use your card – Instore OR Online.
  3. You will then need to confirm your details and submit
  4. Depending on your choice, you will be issued with either an:

SMS (If Instore is selected) to download a digital Active Card to your mobile wallet to tap & pay with Apple Pay and Android Pay at our participating Active Card retailers

You will need to click on the link in the SMS, you will be prompted to download The Card Network app.
Once the card is in the app, you need to click on the Add To Wallet button and follow the prompts to add to your mobile wallet
You can then tap & pay with Apple Pay and Android Pay at our participating Active Card retailers

OR

Email (If Online is selected) with a gift card code for the specific retailer you selected with instructions on how to use your card online.

HOW DO I KNOW THE STATUS OF MY ENTRY?

Our team will contact you throughout the validation process; this includes notifying you when entries have been submitted and received, valid, pending or invalid. Entries that are made pending, will require resubmission based on the details supplied in the email. You will receive an update within 10 business days of submitting your entry.

I HAVEN'T RECEIVED ANY EMAILS FROM THIS PROMOTION, WHAT DO I DO?

Please ensure you check all your mailboxes including the junk mailbox. If you still can’t locate your email(s), please contact us here.

WHAT ARE THE TERMS & CONDITIONS OF THE ACTIVE DIGITAL GIFT CARD?

Redemption of the Active Digital Gift Card is subject to the terms and conditions of the issuer including those specified here https://thecardnetwork.com.au/pages/terms-conditions.

WHERE CAN I USE THE ACTIVE DIGITAL GIFT CARD?

The Active Digital Gift Card can be used at the following stores:

Instore AND Online at: Intersport and Drummond Golf

Instore Only at: Nike, adidas, Foot Locker, The Athlete’s Foot, Billabong, Camping World, Compleat Angler, Giant (selected stores), Merrell, Quiksilver, Scooter Hut, Sports Power, Surf Dive n Ski, New Balance, Hype DC, Platypus, Pivot and Puma